Shipping & Returns Policy

Standard delivery is Free within 3 hours drive from DY11. Sometimes Andrew will deliver a little further away than 3 hours.
To discuss your options you can Email

When we deliver

Andrew will help put the log store in place if needed, it is helpful if there is someone your end who can lift and carry a heavy weight but not impossible if you can't!

It can be a timed delivery within 2 hours, so no waiting in all day for couriers, and on a day of your choice including Saturday or Sunday.

Please let me know about any delivery issues. Whether there is someone your end able to help or you have said you need two people, I still need to know before we deliver if there are any delivery issues; these include steps, slopes, gates, awkward bends, if it's going through the house, etc. It is also helpful to know if the distance from the van to where the log store will be sited is solid ground (we can trolley it) or pebbles (has to be carried). Tell me about difficulties beforehand and if possible and/or needed I may be able to send you a nice fit young man as a second person, but you must send them back as I might need them again.

Evening delivery is available by arrangement, is usually for fairly local orders only because we like to get back at a reasonable time, but we really will try to help if this is your only option.

Live further than 3 hours away and need help?

Contact me, we may still be able to help. Contact me on email

Please make sure the surface for the log store is sound and level prior to delivery. Log stores should never be sited directly on soil/grass (they will rot), or on uneven surfaces (they could fall over). Pebbles are great, slabs are good, even sleepers. Just not soil or grass.

Lead time

Each item is individually hand made to order, so please allow anything from 3 weeks, and up to 10 weeks at busy times, for delivery. There is usually a lead time on the home page to give an indication about delivery times at the time you order. We will arrange with you if you have any requests for particular dates for delivery, construction, finish etc.

Payment Methods

Payment can be made either on delivery by Bank Transfer, or by cash or Cheque. Card payments can be made on our website, we use Paypal as a payment processor, however you do not need to have (or to open) a Paypal account to pay this way.

Most email and telephone orders will be payment on completion, which given the sometimes long lead times we prefer to up front payment. Then when Andrew delivers you can pay by cash or cheque to us on delivery, or by bank transfer when we have delivered.

Cancellation Rights & Returns Policy

We offer you a contact service, so if you are in any doubt we welcome questions to ask for more information before placing your order. We are more than happy to supply you with further details. Being a small family firm there may not always be someone available to respond immediately but we will reply as soon as possible.


You may cancel (non bespoke) at any time prior to delivery at no cost.
You may return (non bespoke) goods as change of mind after delivery. We can help you (if needed) with arrangements for the return but for a change of mind return you are responsible for all return costs. Just notify us within 14 days from receipt of the log store. You can let us know you want to return the goods by sending an email or by letter to the address in our contact details on the home page. The log store should be returned to us within a reasonable time from you informing us of cancellation but we do understand that these arrangements take time.

All goods being returned on a pallet will need to be packaged to the pallet company standards (the pallet company will advise you on their requirements when you contact them). Some will pallet it for you for an extra cost. All goods being returned using our own collection service (by prior arrangement) will cost between £95 and £165 depending on distance.

We will of course refund all of your original payment in a timely manner.

Returns/cancellation for bespoke orders the cancellation costs will depend at what point they are cancelled.

This does not in any way affect your Statuary Rights, a return because of for example damage on arrival by courier will never cause you any extra costs, and we will make all arrangements to collect, repair, replace or refund in those circumstances.

We have aimed to show images of products to give you the best possible reflection of the item you are purchasing, however we do understand this is never quite the same as seeing something in real life. If you wish to view the log stores or would like larger images sent please give Sadie a phone call or email.

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